Center for Competitive Change





Learning Events


Lean Communications

What You Can Expect From This Seminar

Want your communication outcome to be as predictable, reliable and effective as your other outcomes? Need to reduce misunderstandings, improve team collaboration, and build greater trust? Learn the 5-step LEAN Communications™ process to help you communicate smarter, not harder, and achieve better results.

This system pays homage to Deming's Plan-Do-Check-Act (PDCA) cycle. By using it, you can be more efficient and effective with all your communication from getting people's attention, connecting the dots, and calling them to action. You'll learn practical and valuable ways to handle a variety of communication issues. We'll cover team updates, meetings, presentations to leaders, feedback, explanation of difficult issues, and other challenges you face.

The workshop features short lectures, group discussion, and group and individual exercises. Learn simple LEAN Communications™ tools that you can apply immediately to improve your communications and sustain your new performance level.

Seminar Content

  • Adopting a lean mindset for communications

    •           - The 7 steps for becoming customer-centric
  • Planning your communications

    •           - Crafting your messages
              - Matching the channels to your messages
              - Figuring out the timing and the staging
  • Communicating more effectively

    •           - Formally though team meetings, team updates, presentations, email, and Kaizens
              - Informally through phone, walk arounds and your demeanor, including body language
  • Measuring your effectiveness

    •           - Improving your listening
              - Gathering feedback
  • Adjusting

    •           - Changing your approach
              - Eliminating waste
              - Providing constructive feedback
  • Addressing other challenges

    •           - Providing context and connecting the dots
              - Persuading and influencing
              - Explaining bad news
  • Adopting a personal communication action plan

    •           - What you'll start to do
              - What you'll stop doing
              - What you'll continue to do

Who Should Attend

Continuous improvement coordinators, controllers/general managers, engineers, managers of HR, materials, logistics, operations, production control, maintenance, quality and purchasing managers, small company owners/presidents, and team leaders

About the seminar leader

Liz Guthride is the editor of The LEAN Communicator, the popular monthly eNewsletter, and the author of LEAN Communications, the 5 Step Communications System™ for Doing More With Less and Getting Great Results. Also as the managing consultant of Connect Consulting Group LLC, Liz is a seasoned, results-oriented consultant with diverse change communication and change leadership experience. For the past several years, Liz has specialized in Lean Communications™, helping leaders communicate smarter and better to improve results and build greater trust. LEAN Communications™ is geared toward adding value, cutting waste, and striving for simple improvements.

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Price: $295.00


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