What You Can Expect From This Seminar
The new battlefield of competitive advantage is moving to non-factory
functions. No longer can office processes be viewed as a fixed cost, remote from
the rest of the organization. The future victories will go to those who mold
their office and administrative processes into flexible, fast moving, integrated
functions with teams that support the entire value chain with seamless
reliability- while producing the lowest costs possible. In order to meet this
new situation, a new perspective, a new strategy, and a new tactic for office
operations are a necessity for survival.
This seminar teaches attendees how to reveal the wastes and inefficiencies
that cause higher costs and lower performance throughout non-factory processes.
Using lectures, exercises, peer dimensions, case studies and action team
exercises, the participants will learn how to analyze and minimize waste, costs
and process problems in "office" functions. The seminar exercises will focus on
the administrative process challenges that participants want to improve in their
own organizations. They will return to the office a plan to be applied
immediately to reduce cost and improve results.
Seminar Content
Day 1
- Why work spirit is a driver to process improvement
- Organizational alignment issues and how they affect the lean
office
- How to do Process Thinking, Lean Thinking
- What is a Value Stream?
- Action Team Approach, Developing a Value Stream for a
problem/opportunity you bring
- TAKT Time applied to the office
- How process improvements are financial drivers for managing your
organization
- Example of an office improvement process
- Applying the low-tech approach to improve processes fast and
inexpensively while building worker enthusiasm
- The office "kaizen blitz" for rapidly attaining the short-term
wins (and bottom-line savings) that will build support and
enthusiasm: what to do and not to do, day-to-day,
before-during-after the event
Day 2
- Office Kaizen Action Project Continued
- What are office wastes and how to identify them
- How to calculate time-based wastes in a Value Stream
- The Lean Visual Office and Visual Metrics
- Creating standard work in the office- knowledge folders
- Standard work and its role in combating turnover and erosion of
knowledge in the office
- Case example of an office improvement project continued
- In every Value Stream or Process Improvement there is a "frog"
that jumps out- how to recognize it
- Creating a support structure for the office improvement effort:
getting everyone involved
- The proper use of the Kaizen Action Sheet (AKA the Office
Opportunity Chart)
- The leadership structure for successful office progress
improvement and sustainability initiatives
- The elements of a sustainable office process improvement plan,
back to work spirit
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Who Should Attend
Successful change cannot be delegated to any one person in an organization. It
must be shared jointly by management and hands-on process workers. We recommend
this seminar to those who are responsible for directing change efforts along
with representatives of those who must carry out the changes: executives,
managers, supervisors, and technical leaders. The shared experience realized in
this seminar will enable the organization to accelerate its progress and
increase the probability of long-term success. The team will create a value
stream analysis and leave with a plan of action.
About the seminar leader:
Carol M. Shaw has been developing and working as a Lean enterprise teach9ng
leader for over fifteen years. She was instrumental in introducing Lean to the
US with the Toyota executives who originated Lean. She is an author of a number
of articles about Lean and has consulted companies to apply Lean to their
offices.
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