What You Can Expect From This Seminar
This seminar explains the underlying reasons why humans make errors and how
you can prevent these errors. As professionals, we have the opportunity to
observe our work environment so human errors do not occur. We have the ability
to create effective policies for managing human reliability, thus decreasing the
risk of human error in our workplace. Research has shown that about 76% of
workers’ human errors occur in the groups that have not been introduced to human
error reduction. More than 7,000 professionals have benefited from taking this
seminar.
The techniques learned in this seminar will enable you and your workforce to
reduce human errors in the workplace. When fewer errors are made, you will spend
less time (by as much as 20 days per year) correcting errors and responding to
consequences of errors. Instead, you will become more productive and happier at
your job.
-Steve Eisenhart, Seminar leader
Seminar Content
- 28 types of human errors
- 10 Human error traps in the work place
- 10 Supervisory skills to reduce human errors
- Human error traps to removal (Field Surveillance)
- Standards reinforcement
- Accountability
- Review and Verification
- Pre-Job Briefing
- Complacency mitigation
- Problem solving
- Command and control
- Communication and coordination
- Turnover
- Skill-based error reduction techniques
- Distraction management
- Time pressure management
- Rule-based error reduction techniques
- Feedback and reinforcement
- Communication error reduction
- Knowledge-based error reduction
- Over-confidence avoidance
- Interactive review and verification
Who Should Attend
Mangers, Supervisors, maintenance and Reliability Professionals, Engineers,
Production Control, Quality, Accounting and Purchasing, Managers of HR and
Continuous and Lean Coordinators.
How to Get the Most from this Seminar
Bring ideas from your company for evaluation and discussion. Come with an open
mind and with a team that can make it happen.
About the seminar leader:
Steve Eisenhart is a Senior Training Facilitator and Consultant for Reliability
Center, Inc., and fellow with the University of Dayton. Steve is an expert in
equipment reliability and failure analysis, human error prevention, detection,
and corrections. He specializes in electrical systems failure diagnosis, design
operation, and maintenance.
He is qualified for all types of equipment failures and human error events.
He has conducted more than 550 root cause investigations of equipment failures
and human error utilizing various methodologies and more than 120 assessments of
management and programmatic failures. He was an expert witness and lead
investigator for the California Energy Market Manipulation Investigation and the
San Francisco Blackout event for the California Public Utilities Commission and
the State Attorney General.
He has published research and technology papers on human error reduction,
equipment failure analysis techniques, designs/operations standards for low,
medium and high voltage power equipment, and training courses for mechanical and
electrical failure mode analysis training.
He is a graduate of John Tyler College and Virginia Commonwealth University
and holds a BS Degree in Physics/Mathematics.
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