The new battlefield of competitive advantage is moving to non-factory functions. No longer can office processes be viewed as a fixed cost, remote from the rest of the organization. The future victories will go to those who mold their office and administrative processes into flexible, fast moving, integrated functions with teams supporting the entire value chain with seamless reliability- while producing the lowest costs possible. In order to meet this new situation, a new perspective, a new strategy and a new tactic for office operations are necessary for survival.

This workshop will define the many tools of lean and six sigma and place a perspective on how they are used in the workplace. Too often there is confusion on the meaning and use of a particular tool and especially on where they apply. This workshop draws from the many cases across many industries of lean and six sigma application by the instructor. Bring your questions to the class and they will be addressed and resolved before you leave.

Many traditional performance metrics are obsolete in a lean enterprise, relying on flow technology, flexible and integrated systems, shared management, and information at the point of use. This seminar not only teaches you the science of developing lean metrics that deal with the cultural change in an organization, but you will learn how to ask the right questions, and determine what information and measures are needed to support the lean triad: supply chain, people/processes, and the customer. Do you need action triggers? Monitoring mechanisms? Performance mechanisms? Decision -facilitating displays? You`ll leave with the skills needed to revamp your own measurement systems so you can break away from outdated financial measurements and move your company to a higher level of performance and excellence.

This seminar explains the underlying reasons why humans make errors and how you can prevent these errors. As professionals, we have the opportunity to observe our work environment so human errors do not occur. We have the ability to create effective policies for managing human reliability, thus decreasing the risk of human error in our workplace. Research has shown that about 76% of workers` human errors occur in the groups that have not been introduced to human error reduction. More than 7,000 professionals have benefited from taking this seminar.

This interactive workshop extends the benefits of lean manufacturing outward from the factory floor to encompass the entire strategic supply chain, thereby enabling firms to trim waste from every step in the recurring value stream.

This seminar will provide a valuable educational experience for service management. The Lean process has been evolving over the last thirty years and it has a very important role in the service industry. This seminar will provide the tools to overcome the major issues associated with eliminating waste in the Service Value Stream. The “Customer Demand for Service to Cash” value stream will be used to show the improvements that can be achieved using the LeanService method. This LeanService Seminar will address the challenges facing Field Service Managers and HQ Support Managers. The seminar will provide the tools to overcome the major issues associated with eliminating waste in The Service Value Stream. The “Service Request for Service to Cash” value stream will be used to show the improvements that can be achieved using the LeanService method.

Managing equipment in a manufacturing facility is not just a maintenance function. In TPM I you will learn that the maintenance department is no longer solely responsible for the care and upkeep of manufacturing and utility equipment since most of the causes of equipment related losses are outside of their control. Equipment performance contributes to quality, productivity and cost, customer delivery, safety and environmental issues. In addition the investment in equipment at a facility is the single largest investment in the business. Managing equipment in a facility is therefore not just a maintenance issue but an operations and management issue. This workshop focuses on the Toyota based six basic pillars of TPM: targeting the major causes of poor performance; how to involve operators in the routine maintenance of their equipment; improving the efficiency and effectiveness of maintenance; improving skills and knowledge through training; design for maintainability and operability; teamwork focused on common goals. This workshop introduces the 12 most common causes of equipment failure and what to do about them, real-world business cases, the problems they represented and what was done to improve. Learn how TPM links all other maintenance and reliability programs, how it supports lean operations and what to do to re-energize your TPM program.